General

The following General Terms and Conditions are valid for all contracts, deliveries, and other services. Possible contradictory business terms of the customer are explicitly excluded. Additional agreements or amendments to the contract are only effective if they are confirmed in writing.

Tetrade is at all times entitled to change or supplement these General Terms and Conditions, including all possible enclosures, with an adequate term of notice. Orders made previous to possible changes will then be processed according to the old General Terms and Conditions.

Small deviations and technical changes to our pictures or descriptions are possible.

Conclusion of a Contract

Your order is an offer to Tetrade for the conclusion of a purchase contract. If you make an order at Tetrade (www.tetrade.co.uk), we will send you an email that confirms the receipt of your order and lists the details. This order confirmation is not an acceptance of your offer; it merely informs you that we have received your order. A purchase contract only materialises with the shipment of the dispatch confirmation or the delivery of the products.

Shipment, Delivery, and Payment

The delivery will follow the ex-warehouse to the delivery address given by the customer. The delivery and payment conditions will be pointed out in more detail in the product description. Tetrade is also entitled to limit the quantity ordered to commercial amounts. We reserve the right to make a partial delivery insofar as this appears to be advantageous for speedy handling and reasonable for you. You will have no additional shipping costs. Special forms of shipment requested by our customers will be billed with the customary additional fees.

Payment is due immediately after the binding order. Unless agreed otherwise, payments must be made exclusively with prepayment, credit/debit card, or via Bank Transfer.

Delivery Times

Goods in the warehouse will be shipped within 1 to 2 working days after receipt of payment. If the goods are not available when the order is made, we will strive for delivery as soon as possible. If failure to comply with a delivery or service deadline can be traced back to an act of God, industrial conflict, unforeseen complication, or other conditions for which we are not at fault, the deadline will be extended accordingly. If failure to comply with a delivery deadline is due to another reason, the customer is entitled to set an appropriate new deadline with the threat of rejection and, if this new deadline is not met, can cancel the delivery named in the contract or the service from the contract. If the delivery is not possible due to the inability of the manufacturer or our suppliers, both we and the customer can cancel the contract if the agreed-upon delivery date has been exceeded by more than 2 months. Claims for damages due to default or inability or failure to fulfill obligations, even those that arose from the withdrawal from the contract, are excluded. This is unless a legal representative of Tetrade has acted deliberately or negligently.

Guarantees and After-Sales Service

We guarantee that the goods will correspond with the stated description and specification. We guarantee that the goods will be of satisfactory quality when delivered by our carrier. We operate a voluntary code below for the return of goods that have failed to meet your expectations. Subject to you complying with the voluntary code for the return of goods, we guarantee that the goods will remain of satisfactory quality in normal use for 3 months following delivery and will refund the cost of the goods or credit the cost of the goods or replace the goods in accordance with a timescale for return of the goods set out in the voluntary code. The terms of any manufacturer’s guarantee and after-sales service will be included within the documents accompanying the goods. We are willing to provide advice to you in accordance with the conditions below. Upon receipt, the customer must inspect the goods immediately for flaws and quality. In the case of apparent flaws, these must be reported to us in writing within 5 days after their discovery; the same is valid for latent defects. Otherwise, the guarantee for these defects does not apply. The guarantee is for 12 months after shipment. With complaints, the purchase date must be proven with a bill. The article being complained about with full accessories together with an exact description of the error must be sent in together with a copy of the delivery receipt in the original packaging with suitable outer packaging, with sufficient postage paid. The guarantee does not cover normal wear and tear, and misuse. The guarantee expires if the customer changes the goods delivered. With defects that are the fault of the buyer because of improper handling, the buyer is committed to carrying all resulting subsequent improvement and transport costs. Tetrade has the right to subsequent improvement free of charge during the guarantee period.

Your Responsibilities

It is your responsibility to ensure the compatibility of any goods offered for sale by us both with the existing components within your system and with any other goods offered for sale by us. It is your responsibility to ensure the proper installation of our goods into your existing system. It is your responsibility to ensure that wherever necessary you access the manufacturer website to download any necessary product upgrades (including drivers and manuals).

Voluntary Code for the Return of Goods by You to Us

This code only applies as between you and us if you are a consumer. This code is intended to promote good relations between you and us. The code is entirely voluntary and does not affect your statutory rights.

Important

In individual circumstances, the provisions of the voluntary code may be more or less favorable to you than your statutory rights. You are free to withdraw from the operation of the code at any time and pursue your statutory rights. If you are in any doubt about your statutory rights, you may wish to consult a solicitor or your local citizens’ advice bureau.

The Code

We recognize that goods supplied by us to you may not meet your expectations. In our experience, there are many reasons why that may happen. Examples of those reasons include a defect in the goods at the point of delivery to you, incompatibility with existing components within your system, poor installation, or simply slower performance than you require.

We are not able to establish why the goods have failed to meet your expectations without an opportunity to inspect and test the goods.

In any case where the goods fail to meet your expectations, we invite you to return them to us with an explanation of the problem.

In any case where we agree that the problem has arisen because of a defect in the goods at the point of delivery to you:

  • We will refund the cost of the goods to you if returned within 28 days of the date of delivery; in any other case, we will replace the goods or provide you with a credit for the cost of the goods.

In every case where you return goods on the basis that there was a defect in the goods at the point of delivery to you, we will inspect and test the goods.

Insofar as it may be established that there was no defect in the goods at the point of delivery to you, we reserve the right to charge you £19.99 as a contribution towards the cost of inspecting and testing the goods.

In any case where it is established that there was no defect in the goods at the point of delivery to you:

  • We will nonetheless try to assist you in resolving the problem.
  • Depending upon the age and condition of the goods, we may be prepared to accept the return of the goods subject to a restocking charge and refund or credit the balance of the costs of the goods.
  • Insofar as the age or condition of the goods is such that we are unable to accept their return, we will redeliver the goods to you. You agree to pay us the reasonable cost of redelivering the goods to you.

Right of Revocation

Customers are entitled to withdraw from the contract within 14 days by giving reasons in text form (e.g., email) or – if the object has been left to you before the expiration date – by returning the goods. The term begins on receipt of this instruction in text form but not before the entrance of the goods at the receiver (by the returning delivery of similar goods not before the entrance of the first part of the delivery). For the protection of the revocation term, the punctual sending of the revocation or the goods is enough. The revocation and returns have to be sent to:

Tetrade Address

In the case of an effective withdrawal, the services received by both parties are to be refunded and if necessary the services drawn (e.g., interest) are to be returned. If you cannot refund the services received in full or partially or only in a deteriorated state, you must in this respect pay us compensation for the value. This is not valid if the deterioration of the goods can be exclusively traced back to their check as would have been possible for you in a shop. Incidentally, you can avoid the obligation to the worth substitute for one by the introduction as directed of the thing that occurred deterioration, while you do not take the thing like your property in use and refrain from everything that impairs their value.

Transportable goods have to be sent back. The customer has to carry the expenses of the return. The customer has to fulfill obligations to the allowance of payments within 30 days after sending the revocation.

The Passing of the Risk

With the shipment of the goods, our risk. With returns, the sender carries the risk, in particular the transport risk, until the goods have been received by Tetrade as well as the transport costs.

Reservation of Title

Tetrade reserves the title to deliver goods and services until the complete payment of all demands which have resulted or will result on part of the buyer from the business relationship, no matter what kind and which legal ground.

Storage of Data

You have the right at any time to obtain free information, request notification, blockage, and cancellation of your stored data. Please contact us.

We do not disclose your personal data, including your home address and email address, to third parties without your explicit consent, which can be revoked at any time. The exception to this is our service partners who require the data to handle the order (e.g., the shipping company responsible for shipment and the credit institution handling payment). In these cases, the scope of the transmitted data is limited to the necessary minimum.

Concession of Rights, Customer Assessments

If a user decides to write an assessment for Tetrade, the user grants Tetrade an exclusive, unlimited license regarding time and place for the further use of the customer assessment for any purpose online as well as offline. Tetrade reserves the right to not display an assessment or to display it for a limited time on the website, as well as to shorten or modify it. Customer assessments exclusively reflect the opinions of the customers. The contents do not necessarily reflect the opinions of Tetrade.

Place of Execution and Legal Venue

The place of execution and legal venue for both parties is the location of Tetrade (with commercial customers). With private customers, the place of execution and legal venue is the location of the customer. Insofar as the person making the order resides outside of the United Kingdom, the exclusive legal venue is the location of Tetrade. The law of the United Kingdom exclusively applies.

Claims for Damages

Under no circumstance shall Tetrade be responsible for any indirect, incidental, or consequential damages.

Severability Clause

If one of these regulations is ineffective or legally challengeable, the effectiveness of the other regulations remains unaffected. In place of the ineffective clause, a legally valid regulation will be applied that comes as close as possible to achieving the original intention.

Nybble.co.uk Ltd. T/As Tetrade.co.uk
Nybble House, Capricorn Park, Blakewater Road, BB1 5QR